Privacy Policy & Data Protection

Official Privacy Policy of Utility AI governing the collection, storage, processing, and protection of personal data in strict accordance with GDPR, CCPA, and international data privacy regulations.

Privacy Policy & Data Governance

Welcome to Utility AI. We are deeply committed to safeguarding the privacy, confidentiality, and security of your personal data. This Privacy Policy outlines transparently how Utility AI collects, processes, stores, shares, and protects your information when you visit our website, deposit funds into your account wallet, or subscribe to our AI services.

1. Scope & Acceptance

This Privacy Policy applies to all users accessing or utilizing any web applications, mobile interfaces, APIs, and services provided under the Utility AI platform. By creating an account, depositing wallet funds, or purchasing a subscription plan, you expressly acknowledge and accept all terms set forth herein.

2. Information We Collect

We collect specific categories of personal data to deliver a secure, personalized, and efficient experience:

  • Account Credentials: Full name, email address, avatar URL, contact details, and encrypted login credentials.
  • Financial & Transaction Telemetry: Account wallet deposit logs, subscription tier purchases, plan upgrades/renewals, invoice history, and transaction reference numbers. We never store credit card numbers or sensitive payment credentials on our servers; all financial transactions are securely handled through PCI-DSS compliant third-party payment gateways.
  • AI Usage & Telemetry: Input prompts, generated output data, usage frequency, and operational system logs utilized strictly for service delivery, model performance tuning, and platform security.
  • Technical & Diagnostic Data: IP address, device hardware identifiers, operating system, browser specifications, session timestamps, and functional cookies.

3. Purpose of Processing Data

Your personal information is collected and processed exclusively for legitimate business purposes:

  • To operate, maintain, update, and optimize all core functionalities of the Utility AI platform.
  • To record wallet balance changes, process invoices, and manage active user subscriptions.
  • To verify user identity, enhance cybersecurity controls, detect fraudulent transactions, and prevent unauthorized system access.
  • To deliver mandatory operational updates, service alerts, security notices, and technical customer support.
  • To comply with binding legal obligations, regulatory mandates, and statutory requirements.

4. Security Controls & Data Retention

Utility AI implements enterprise-grade technical and organizational security measures to protect personal data against unauthorized access, loss, alteration, or disclosure:

  • End-to-end encryption in transit utilizing TLS 1.3 protocol standards.
  • AES-256 bit military-grade encryption for all stored data at rest.
  • Strict Role-Based Access Control (RBAC) and mandatory Multi-Factor Authentication (2FA) for admin telemetry.
  • Cloud infrastructure hosted within ISO/IEC 27001 and SOC 2 Type II certified data centers.

5. Non-Disclosure & Third-Party Sharing

Utility AI maintains a strict NO DATA SELECTION OR MONETIZATION POLICY. We do not sell, rent, or trade your personal information to third parties. Data is shared strictly under limited operational circumstances:

  • Vetted infrastructure partners, cloud hosting providers, and payment processors bound by executed Data Processing Agreements (DPAs).
  • Compliance with mandatory court orders, lawful subpoenas, or official government investigations under applicable law.

6. Your Privacy Rights (GDPR & CCPA Compliance)

Under applicable data privacy regulations, users possess the following statutory data rights:

  • Right to Access: Request access to and copies of your personal data processed by Utility AI.
  • Right to Rectification: Request correction of inaccurate, incomplete, or outdated personal information.
  • Right to Erasure: Request permanent account deletion and removal of associated personal data (Right to be Forgotten).
  • Right to Object: Opt-out of marketing communications and automated data profiling at any time.

7. Data Protection Officer Contact

If you have inquiries, privacy concerns, or wish to exercise your data subject rights, please contact our designated Data Protection Officer (DPO) via email at: utilityai@omaicode.com.